This does however require your co-operation and understanding. In the interest of making the process easier for both of us, we have compiled this information letter. Please ensure that you take the time to read the important information.

CONTACTING OUR OFFICE
To receive prompt action, the best form of contact with our office is via email or fax. If you do not have access to email, feel free to contact our office directly by telephone.

COMMUNICATION
It is important that all requests are submitted to our office in writing.

MAKING APPOINTMENTS
It is important that if you wish to visit the office to discuss any issues with a property management staff member to arrange an appointment time. Our property management staff are often out of the office conducting inspections and we know that there is nothing more annoying than having to wait.

RENT PAYMENTS
The tenant agrees that it is their responsibility to pay rent in advance. Rent is due on or before the due date (the date you have paid rent up to). The tenant agrees to contact the Agent should they not be able to pay rent by the due date. “Please ensure that you retain all receipts for your records”.

Please remember our lessors have financial  commitments to meet and they rely on rent being paid on time. If your rent falls into arrears we will contact you with a friendly reminder. If you continue to be in arrears more serious steps will be taken. Under NO circumstances is cash accepted at the office for security reasons.

PROPERTY REPAIRS
The tenant agrees to notify the Agent of any damage or repairs that may be required on the property. At all times your first contact to organise the repairs must be to our office. If a genuine emergency problem occurs out of the office hours refer to your Residential Tenancy Agreement or the renting guide booklet for what consitutes an emergency repair.
All general repairs must be reported to our office in writing. Please fax, email or drop in a written request to our office. If work is carried out at the premises by a tradesperson, the tenant agrees to contact the Agent to advise that the work has been completed. If a tradesman is required to attend the property and a suitable time has been agreed between the tenant and the tradesman and the tenant is not home, the tenant agrees that they will be charged for the standard service call for attending the property.
If a repair request is reported to our office and it is caused by tenant neglect, the tenant agrees to be responsible for the payment of the account. For example, power failure due to one of your faulty appliances, a foreign object blocking toilets or garbage disposal units. It is the tenant’s responsibility to replace any blown light globes throughout the property and replace any cracked or broken windows or screens. IF YOU ARE EVER UNSURE OF WHOSE REPSONSIBILTY THE REPAIR IS CONTACT OUR OFFICE

ROUTINE INSPECTIONS
Our office will carry out periodic inspection on the property on the 3rd month of your new lease and then every 6 months, this is to ascertain the condition of the property and necessary maintenance requirements. (7 days written notice will be given to you on all occasions). This inspection also provides an opportunity for you to point out any problems or maintenance that you think may be necessary.

LOCKED OUT OF THE PROPERTY
If you find yourself locked out of your property you may visit our office to collect our office set of keys. It is important to note that for privacy and security reasons, we are only able to give keys to tenants listed on the tenancy agreement and photo identification must be produced.

GIVING NOTICE
The tenant agrees that when giving notice it must be in writing (in the prescribed form) and handed or faxed to our office. The notice is not effective until we receive this form. Two weeks written notice is required prior to the end of your tenancy agreement (this notice can be given up to and including the last day of the fixed term of the tenancy agreement or three weeks written notice is required if your tenancy agreement has expired.

CONTENTS INSURANCE
It is the tenant’s responsibility to insure his or her own belongings and furniture. With the ever-increasing incidence of burglary and theft, we strongly recommend you take out contents insurance.

PRIVACY STATEMENT
Our office is required to collect personal information from you to manage the tenancy. The information collected may be disclosed to the lessor, tradespeople, government departments or bodies, tenant database registers, body corporates, strata managements, referees (real estate agents or lessors), tribunals, courts, insurance companies or other related third parties necessary to manage your property or as required at law. If you would like access to your information or wish to correct incomplete or out of date information, please contact our office.

TENANCY HICCUPS
We respect your rights as a tenant to quiet enjoyment and privacy during your tenancy and we will do our best to help you during our time together. However, should you believe you have a problem, which is not being treated fairly by our staff, please put your complaint in writing and we will attend to it promptly and respond to your problem within seven (7) days.